Hyderabad: A large-scale cyber attack has disrupted operations at several major airports across Europe, including Brussels, Heathrow, and Berlin Brandenburg. The attackers targeted service providers responsible for check-in and boarding pass systems, forcing some airports to shift to manual operations and causing widespread flight delays and cancellations.
Airport authorities confirmed that the cyber attack led to severe disruptions, with some airlines grounding their flights. In several airports, manual check-in was initiated to manage passenger flow, though delays remained unavoidable.
Collins Aerospace, a global provider of check-in and boarding systems for multiple airlines, confirmed the breach. The company stated that it is actively working to restore systems and expressed regret over the inconvenience caused to passengers.
Air India advises web check-in as delays mount at affected airports
In response to the disruption, Air India issued an advisory to its passengers. The airline urged travellers to complete web check-in before arriving at the airport, particularly for flights departing from affected hubs like Heathrow.
A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience.
Passengers flying with us from London today are advised to complete their web check-in before…
— Air India (@airindia) September 20, 2025
Air India noted that manual check-in procedures have slowed down boarding at several locations. The airline also stated that its ground staff are working closely with airport authorities to minimise delays.
Brussels Airport reported multiple flight cancellations. London Heathrow also experienced service interruptions, with manual processing causing additional wait times. Authorities at these airports have advised passengers to arrive at least two hours early and to check flight details with their respective airlines before heading to the terminal.
As airports struggle to cope with the fallout, passengers have faced long queues and delays. Collins Aerospace reiterated its commitment to restore services quickly and acknowledged the difficulties faced by travellers.
